Refund Terms and Conditions
Our every customer is free to claim for a full refund in case he or she is not satisfied with our resume writing services. You may track the progress of your order, as the assigned writer can provide a draft of your resume ensuring that everything suits your requirements and standards. Please keep in mind that you are able to request the refund only within 10 days after receiving your paper.
WHEN 100% REFUND can be APPROVED:
- A double payment on the order, payment for identical order, or any other payment mistake;
- If the order got paid and is not needed (decided to create a resume/cv by themselves or just change their mind). In such cases, the customer has to inform our support team about the cancellation within 15 minutes from the moment of the payment, otherwise, we will start working on the order and full refund will not be possible;
- The deadline was missed. If such situation occurs, we need to examine the case and find out the reason. If a delay occurs due to the late uploading of extra materials on customer’s part, he/she cannot apply for a lateness refund.
When partial REFUND IS APPROVED:
- If the quality of the resume writing does not correspond with the instructions or has grammar mistakes a customer can request a refund. The percentage of the refund is determined by the manager for each case specifically;
- If there is no expert available to revise customer`s resume writing, we will give a 15% - 50% refund. In case we failed to provide the revision on time, a customer will get a 15% compensation;
- If a client does not like the result – he/she can always contact our managers to request for a refund, however a detailed explanation must be provided, otherwise the refund request will be declined.
when the refund can not be considered:
- Customer’s Credit Balance was used to cover the payment both fully or partially (the amount covered with credit balance is not refundable);
- If our QA team finds that all of customer’s instructions, provided initially, were accurately followed;
- Value Added Tax is not refundable as it is taken exclusively by the government;
- There is an open dispute in our system;
- When a 10-day period of free revision has passed. (The free revision period starts right after the deadline, indicated on the order);
HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
If a customer is willing to get a refund, he/she needs to contact our support team, and his/her order will be forwarded to the Billing Department, that will investigate the case. It usually takes three business days. However, in separate situations the process may last less or more, depending on the specific details of a particular case.
Please be informed that in case we do not receive any reply from a client in regards to the manager`s offer within 5 business days the refund request will be terminated.
100% CUSTOMERS’ SATISFACTION
Our mission is to satisfy and exceed our customers' expectations. Our professional CV writers will do their best to deliver a flawless resume. They will rewrite and revise it as many times as necessary until you are totally satisfied with their work. Whenever you suggest a revision, we will guide you through the entire correction process to ensure that your CV satisfied your needs and expectations.